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Privacy

What this website collects, why, and how to make us delete it.

What this page covers

This covers information you give us through this website. Information you give us after your child is enrolled is covered by the enrolment agreement you sign at the centre, which is a separate and longer document.

What we collect when you book a tour

Your name, email address and phone number, so we can confirm the tour.

Your child's first name and date of birth, so we know which room to show you and who would be caring for them.

Allergies and medical notes, only if you choose to tell us. These fields are optional at the booking stage, and there is nothing wrong with leaving them blank and telling us in person.

An emergency contact name, phone number and relationship.

Anything you write in the notes field.

A one-way hash of your IP address. We keep the hash rather than the address so that we can stop somebody submitting the form a thousand times, without holding a record of where you were sitting when you filled it in.

What we do with it

We use it to contact you about the tour, to prepare for your visit, and to keep a record of the enquiry.

We send you a confirmation email, and a further email when the tour is confirmed, declined or moved.

We do not sell it. We do not share it with other centres. We do not add you to a marketing list, and there is no newsletter to be signed up to by accident.

Who can see it

Staff at the centre who need it to run the tour or the waitlist. Access is limited by role, and every view or change of a booking is logged against a named account.

Our email provider, Resend, processes the confirmation emails on our behalf.

Nobody else, unless we are required to disclose something by law or by a child protection obligation. Those obligations override this policy and we will not pretend otherwise.

Where it is stored

In a database on the server that runs this website. It is not stored in a spreadsheet, in a shared inbox or on anybody's phone.

How long we keep it

If you tour and enrol, the enquiry becomes part of your child's record and is kept as long as the enrolment agreement requires.

If you tour and do not enrol, or you never tour, we delete the enquiry after twelve months.

You can ask us to delete it sooner, at any point, and we will.

Cookies and tracking

This site sets no advertising cookies and runs no cross-site tracking. There is no consent banner because there is nothing to consent to.

We store nothing in your browser beyond what is needed to load the page. There is no analytics identifier and no advertising pixel.

Your rights

You can ask what we hold about you and your child, ask for it to be corrected, or ask for it to be deleted. Phone the centre and ask. You do not need to put it in writing or use a particular form of words.

If you are not happy with how we have handled it, you can raise it with the Office of the Information and Privacy Commissioner of Alberta.

Asking us anything about this

Phone +1 (403) 918-3747 or come in. We are at 379 Sage Hill Blvd NW, Calgary, AB.

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